In MLM projects, every business decision takes shape through the implementation of an IT solution. At the launch stage, when demonstrating quick results is critical, there is a temptation to simplify seemingly unimportant business logic: remove restrictions, ignore conditions, or automate minimally. Initially, these simplifications appear reasonable—the project launches, the platform functions, and revenue flows in. However, what seems like a stroke of luck can, over time, lead to strategic issues.

The purpose of this article is to illustrate how simplifications can result in strategic failures and why it is essential to monitor the logic of business decisions from the very start.

Case Study: Simplified Logic That Worked—and Sparked Growth

Imagine the launch of a new MLM company. The owners have an ambitious plan for rapid structural growth. To incentivize early partners, a temporary bonus is introduced. According to the marketing plan, this bonus should be awarded upon meeting three conditions: personal activity, confirmed rank, and sales volume.

However, at the launch stage, a temporary decision is made: “award the bonus to anyone who places at least one order.” The rationale is to simplify the launch and accelerate growth. The IT system is built accordingly.

And indeed:

  • There is a surge in registrations;

  • Dozens of new accounts are activated;

  • The team demonstrates optimism—“better than expected”;

  • The project’s turnover grows.

Importantly, the IT platform functions correctly. However, the error in business logic persists and may lead to negative consequences.

What Went Wrong: Simplification Became a Mistake

In MLM projects, the growth of the structure or payouts alone does not guarantee the sustainability of the business model. What matters is the foundation of that growth.

In the case described above, the temporary decision (“award the bonus for any order”) produced a quick effect: a surge in activity, increased turnover, and team confidence. Everything appears to be a successful launch. But within a few weeks, serious systemic distortions emerge:

  • Duplicates appear: partners register multiple accounts to receive bonuses for each order;

  • Leaders lose motivation—their efforts are equated to one-time purchases by newcomers, prompting questions from those building the structure;

  • The structure becomes fictitious, and trust declines.

What seemed like a successful decision quickly becomes a source of destabilization and a problem for the project. The issue is that temporary assumptions evolve into systemic errors over time. While they may drive a burst of activity at the start, they can lead to a loss of distributor trust, demotivation, and managerial chaos within months.

According to a study by James Lam & Associates, 61% of cases involving a sharp decline in a company’s market value are attributed not to external failures but to strategic errors. This confirms that the primary risk lies in the logic of decisions, not in the code.

Who Is Responsible for What: Boundaries of Control

In such situations, it is critical to understand clearly: the IT team does not make strategic decisions—it implements what is outlined in the technical requirements. Therefore, consequences related to business logic and the MLM project owner’s decisions fall outside the developers’ responsibility.

If the platform awards bonuses to the “wrong” people, this is not a system bug. It is a consequence of how the logic was formulated:

  • The platform does not decide who receives bonuses or for what;

  • The IT system executes the algorithm specified in the technical requirements;

  • Often, payout errors are not code bugs but a lack of validation and agreement on the conditions outlined in the technical requirements;

  • Responsibility for the business process always lies with the client.

In our article “Teamwork: Who Is Responsible for What When Launching a Digital Solution in MLM” we detail the responsibilities of the IT team and the client. To avoid such mistakes, be sure to review it. Understanding your zone of responsibility is one of the keys to a flawless solution, free of errors in both code and business processes.

What to Plan at the Start: Safeguarding Against Unstable Decisions

At the launch stage, the foundation of the future business is formed. It is critical not only to approve the marketing plan but also to carefully consider its implementation in the system. Even a single poorly thought-out simplification can lay the groundwork for a systemic failure in the future. Validating logic, bonus restrictions, and scenarios must become a mandatory step in project implementation.

Tips for Working with Technical Requirements:

  • Don’t limit yourself to describing “how it should work”—specify what is unacceptable;

  • Document critical scenarios, even if they seem unlikely;

  • If implementing a temporary solution, clearly outline its review conditions and expiration in the technical requirements;

  • Discuss the structure of condition validations with the IT team: clarify in advance which restrictions are feasible and which are technically challenging.

Conclusion

The most costly mistakes are poorly thought-out simplifications made at the start. The illusion of safety is particularly dangerous: if the system works, everything seems fine. However, a platform’s correct performance in the moment does not mean the project’s logic is sustainable in the long term.

If the business logic relies on temporary solutions, even high-quality automation won’t sustain an active partner structure.

  • What drives rapid growth can erode trust;

  • Validating logic is not bureaucracy but a guarantee of stability;

  • Strategy is not just about growth but also about stability for years to come.

Review your system: are there decisions that seem like calculated risks but actually pose threats? If in doubt, consult industry experts. We can help identify potential risks before they become problems. It’s better to prevent than to fix.